How do we collect your data? You directly provide HiSolution with most of the data we collect. We collect data and process data when you: - Send us an inquiry or a quote request using our website, Facebook page or Trusted Trader contact form - Send us an email - Telephone us - Use or view our website via your browser’s cookies.
How will we use your data? HioSolution collects your data so that we can:
- Process your order and manage your account.
When HiSolution processes your inquiry or order we might share your data, and specifically the address of the property, with subcontractors of necessary services.
How do we store your data? We only retain collected information for as long as necessary to provide you with the service you requested. Specifically: - if you decide not to obtain an estimate, we will delete your data not later than 24 months after the initial contact - if we prepare a quotation for you, and you decide not to go ahead with the work, we will delete your data 24 months after the last communication from you - if we have done work for you, we will retain your data for 10 years after the invoice date
What data we store online and off-line, we will protect within commercially acceptable means to prevent loss and theft, as well as unauthorised access, disclosure, copying, use or modification, including but not limited to using passwords, firewalls, malware protection and secure physical storage. Marketing We might use the contact details you have provided us with to let you know about services or special offers we think you might be interested in.
You have the right at any time to stop HiSolution from contacting you for this purpose. If you no longer wish to be contacted, please email us.
What are your data protection rights? HiSolution would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:
The right to access – You have the right to request from HiSolution copies of your personal data. We may charge you a small fee for this service.
The right to rectification – You have the right to request that HiSolution correct any information you believe is inaccurate. You also have the right to request HiSolution to complete the information you believe is incomplete.
The right to erasure – You have the right to request that HiSolution erase your personal data, under certain conditions.
The right to restrict processing – You have the right to request that HiSolution restrict the processing of your personal data, under certain conditions.
The right to object to processing – You have the right to object to HiSolution’s processing of your personal data, under certain conditions.
The right to data portability – You have the right to request that HiSolution transfer the data that we have collected to another organization, or directly to you, under certain conditions.If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at our email: [email protected]
Cookies Cookies are text files placed on your computer to collect standard Internet log information and visitor behaviour information. When you visit our website, we may collect information from you automatically through cookies or similar technology. For further information, visit allaboutcookies.org.
Necessary cookies Necessary cookies enable core functionality such as security, network management, and accessibility. You may disable these by changing your browser settings, but this may affect how the website functions.
Analytics cookies We also use Google Analytics cookies to help us to improve our website by collecting and reporting information on how you use it. The cookies collect information in a way that does not directly identify anyone. You can set your browser not to accept cookies, and the above website tells you how to remove cookies from your browser. However, in a few cases, some of our website features may not function as a result.
How to contact the appropriate authority Should you wish to report a complaint or if you feel that HiSolution has not addressed your concern in a satisfactory manner, you may contact the Information Commissioner’s Office.
Telephone: 0303 123 1115 Email: [email protected] Address: The Information Commissioner's Office - Scotland 45 Melville Street Edinburgh EH3 7HL